Housekeeping Domestics Workers Services LLC
This Services Agreement is entered into by the “Client”
and the “Company”; ( singularly or collectively represented by)
Whereas the Client, is interested in utilising the services ( domestic worker) as provided under full time live package ; as per the MOHRE (domestic labour law/federal law #10/2017) domestic and household workers visa categories as per the prevailing rules and regulations of the United Arab Emirates and whereas the Company is licensed to operate a Tadbeer Service Center for domestic and household workers, authorized by the Ministry of Human Resources and Emiratization, a training institute approved by (KHDA) the Knowledge and Human Development Authority – and Building Cleaning Services company, and has the expertise and knowledge to manage and operate said activites. Therefore, the parties agreed as follows:
Article 1. Terms of Agreement
1.1 This Agreement shall come into force on the date of acceptance of the terms and conditions and the Terms of Agreement and shall remain in force until it is terminated in accordance with the provisions set out in this Agreement.
1.2 All Housekeeping Institute Training and 30-day settling-in program fees paid are strictly NON-refundable.
1.3 The Client affirms that he/she is more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Services Agreement, and to abide by and comply with these Terms of Agreement.
1.4 The company has the right to process the domestic workers medical fitness and Emirates ID procedures within the next 10 days following the contract signing. The client agrees to permit the worker to attend as per the company requirement and demand for such procedures.
1.5 Client declares the he/she is married or divorced with/without children.
1.6 The Company has agreed to supply the Client with a company sponsored (employee); a Domestic Worker as per the Client’s selection criteria and shall interview the candidates prior to selection.
1.7 As per the MOHRE Tadbeer System package 3 ( Full time live in package) offers a special monthly rate, payable to the company, as per the education, and experience of the domestic worker (category worker Maid-Nanny-Housekeeper etc).
1.8 Package 3 includes Company sponsored employee, salary transferred via the WPS, medical insurance, return flights to country of origin upon completion of contract.
1.9 All Monthly prices are available online, including the Terms and Conditions (acceptance of such is mandatory agreed upon by way of client online registration.) (https://www.housekeepingco.com/terms-conditions).
1.10 All Prices/service fees, Federal and local government ministries and agency charges, terms and conditions are subject to change, and the company shall publish new amendments from time to time via the online platform (https://www.housekeepingco.com/terms-conditions). You are solely responsible for reviewing these Terms from time to time.
1.11 In the event that the Client wishes to cancel the Agreement then they shall provide not less than thirty (30) days written notice of termination. Where the termination notice is served after the 2nd day of any calendar month then the termination date shall be deemed to be the expiry of the following calendar month and the Fee shall be payable up until such date even where services cease at the end of the thirty (30) day notice period.
1.12 All contracts commence 1st monthly (The first day of each calendar month) otherwise daily rate applies as below.
Package 3. Fees are as follows:
Article 2. The Client Obligation
2. 1 To adhere to the UAE Federal law #10/2017, -The Domestic Labour Law pertaining to the engagement of domestic and household workers, and all contracts as given by MOHRE pertaining to the rights of engagement of all domestic and household workers.( MOHRE Employment contracts)
2.2 The Client may not engage the domestic worker in risky or unethical duties.
2.3 The Domestic Worker shall only work for the Client’s private household.
Article 3. Working Hours
3.1 Client must provide the domestic worker with rest periods (12 hours/day with minimum 8hrs. continuous rest /sleep).
3.2 Excess working hours must be paid at overtime hourly rate of 1.25 per day or time in lieu.
3.3 Client must provide the domestic worker once a weekday off (24 hrs./week)
3.4 The Domestic Worker is entitled up to 15 days medical leave per year, no replacement will be sent to Client; in case replacement is needed additional charge (AED30/hour- Maid rate and AED 45/hour Housekeeper/Nanny category.) applies.
Article 4. Vacation
4.1 The client accepts to cover the accrual of 2.5 annual vacation days per month.4.2 Client must provide written notification of any planned or given vacation to the domestic worker, otherwise the clients liability for maid’s vacation will commence 12 months from start of contract.
4.3 Clients may offer the 30 days in 2 separate times of 15 days to be taken throughout the first year, with the written approval of both the company and domestic worker.
4.4 The client is duty bound to notify the company if he/she travels outside of the UAE and does NOT permit the domestic worker to reside in the client’s residence, the company can provide accommodation at the daily cost of AED150.
Article 5. Accommodation and Meals
5.1 Client will provide a private room for the exclusive use of the Maid, and food for a good quality and quantity. In case the domestic worker does not like the food, the Client must provide the worker with ingredients worth at least AED 350 per month.
5.2 Clients with Live in domestic workers are required to pay a fee of AED 150 per night for their worker to stay at the Company's accommodation, for any reason.
5.3 Client will not ask the worker to serve/work anywhere other than the private residential address of the client.
Article 6. Medical Insurance
6.1 The Domestic Worker must have basic medical insurance provided by the Client/Company. Any co-payments or medical expenses not approved by the insurance company are to be arranged and paid for by the Client.
Article 7. Annual Leave and End of Service Entitlement
7.1 The Domestic Worker is entitled to 30 days paid annual vacation.
7.2 The Sponsor must provide Round Trip/One Way Air Ticket to Home Country
7.3 The Domestic Worker is entitled to 1 paid day off per week as per agreement with the Client. However, it maybe engaged on its weekly day off, where, in such case, it will be entitled to day off in lieu, or a compensation equal to that days pay.
7.4 The Sponsor must provide the Domestic Worker End of Service Entitlement (Gratuity) as per the UAE Labour Law upon termination of the employment contract
Article 8. Travels
8.1 If the Domestic Worker agrees, he/she can travel with the Client to other destinations where he/she can obtain a travel visa and each travel must be limited to 45 days with the worker and client both returning at same time.
8.2 The Client and the Domestic Worker must sign an Agreement/NOC that the Company has no liability to both parties in this case.
8.3 The Client must arrange the travel visa, round trip air ticket to and from the destination, full comprehensive travel insurance covering the travel period of the Domestic Worker.
8.4 The Client must provide to the Company a Refundable Undated Security Deposit Cheque of AED 30,000 payable to Housekeeping Domestics Workers Services LLC if both parties are travelling outside of the UAE.
Article 9. Fees and Payment Terms
9.1 Payment of the Fees are due 1st of each current month. (Post Dated Cheques ONLY)
9.2 Qualification Allowance is paid directly by the Client to the Employee on the 27th of every current month.
9.3 All Housekeeping Institute Training and 30-day settling-in program fees paid are strictly NON-refundable.
9.4 Cash Security Deposit is refundable within 10 working days upon issuance of the 24x Post Dated Cheques.
9.5 All Fees shall be subject to additional bank transfer charges of not less than AED20 per transaction and any such charges that the Company’s bank levy where the Client deposits payment by way of cash.
9.6 The Company reserves the right without penalty to suspend all Services to the Client where the invoice has not been paid in full on the 1st of each current month.
9.7 In the event that any payment made by the Client via cheque/ direct debit fails to clear for any reason then the Company shall on each occasion be entitled to levy an administrative charge of not less than AED500 in relation to re-presenting the same. Where payment fails to clear on one (1) subsequent occasion the Company reserves the right to terminate this Agreement with immediate effect subject to the Client clearing all sums due to the date of such termination and as such, the obligation on the Client to pay shall survive the termination of this Agreement.
9.8 Any charges as described under the booking procedure shall either be payable on demand to the Company or added to/adjusted against the following month’s invoice or adjusted at the final invoice for the Client and therefore any refund of the Deposit (as hereafter defined) that may be due to the Client.
9.9 All fees are subject to the prevailing rate as defined by the FTA (Federal Tax Authority)
Article 10. Other Terms and Conditions
10.1 Client will not ask the worker to serve/work anywhere other than the private residential address of the client.
10.2 If the Client travels for any reason and does not want to leave the Domestic Worker on his/her premises, the Client may accommodate the worker in company provided facilities ONLY at the rate of AED /150 day to accommodate the Domestic Worker.
10.3 It is the responsibility of the Client to ensure that all valuables, jewellery, money and other such possessions are in a safe and secure custody as the Company and the Domestic Worker shall not be liable for any damage or loss suffered in respect of the same.
10.4 In the event of there being any breakages or damages to household items, clothes or personal items then such damage or loss shall be entirely the responsibility of the Client and must be covered by the Client’s household insurance. The Company and its affiliates, group and associate companies shall not be liable for any loss damage, claims, or other liability.
10.5 For the avoidance of doubt, Domestic Worker shall not be permitted to and must not be requested to carry out any of the duties and tasks not stated on their domestic workers classification.
10.6 Under this agreement clients are not permitted to make any offer of employment to the staff or encourage the staff member to break early employment contract with the company. Any client who directly engages staff members within a 12-month period of terminating this agreement, shall be liable to pay fees of AED30,000 to the company and shall be liable for all company associated court and legal costs in the collection of the same.
10.7 Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.
10.8 All and any enquiries, feedbacks, issues, complaints must be log on https://www.housekeepingco.com/feedback
Article 11. Termination -Cancellation-Non-Renewal
11.1 In the event that the Client wishes to cancel the Agreement then they shall provide not less than thirty (30) days written notice of termination. Where the cancellation notice is served after the 2nd day of any current calendar month then the effective cancellation date shall be deemed to be the expiry of the following calendar month and the Fee shall be payable up until such date even where services cease at the end of the thirty (30) day notice period.
11.2 Housekeeping Institute Training and 30-day settling-in program fees paid are strictly Non-refundable, however if the Client cancels the contract during the first 3 months, then AED 4,500 Fee applies.
11.3 The Company has the exclusive right to pull out the domestic worker and terminate this Agreement at any time and for any reason, with immediate notice; to avoid conflicts between the Domestic Worker and Client.
11.4 The Client may replace the Domestic Worker at no extra cost, and for any reason, throughout the duration of the Agreement subject to availability.
11.5 The Company may also issue HR performance notification on behalf of the client. or train the domestic worker at the Client's request, although the Company does not guarantee the outcome. The sole guaranteed remedy for not liking the domestic worker is replacement or cancellation notice.
11.6 The Client must ensure a safe and comfortable working environment for the Domestic Worker. The Company reserves the right without penalty to suspend the Services until the safe working environment has been met.
11.7 Any cancellation of this Agreement as exercised by the Client under Article 11.1 should be sent via email to: firstname.lastname@example.org
11.8 The Company shall be permitted to terminate this Agreement at any time with immediate effect by serving written notice(email) upon the Client as per registered email of the client, in the following circumstances:
11.8.1 where the Client fails to settle the invoice in full as per the services agreement set forth.
11.8.2 where the Domestic Worker is unable to provide the Services; or
11.8.3 where there is a change in the law or regulations which prevent The Company from providing the Services
11.9 Client must give 60 days notification of non-renewal of this services agreement, otherwise renewal is automatically assumed. Notification should be addressed to: email@example.com
Article 12. Conflict Resolution
12.1 All conflict resolution by either party must conduct at Tadbeer Service Center/Housekeeping Co FAB Metro (Exit 2), Sheikh Zayed Road, Dubai.
Article 13. The 90 Day Guarantee
13.1 All Complaints by employer in regard to the employee must be made in writing (via email to : firstname.lastname@example.org) within the first 30 days. Efforts must be made by the client to “settle” in the employee, which involves understanding of the Domestic Workers Classification (job description, and job specification), the client requires to provide sufficient evidence that such has been achieved and understood by the employee and that they have received the personalized 30 day manual from the client https://www.housekeepingco.com/30-days-settling-in-program
13.2 The Company accept no liability/guarantee regarding the performance /skills or medical fitness for any employee.
13.3 The candidate must attend 4 training workshops during the 30 days settling-in-program, ( 8am-12pm) and Clients are required to send email for specific training module required to email@example.com.
Article 14. Governing Law & Taxes
14.1 This Agreement shall be governed and construed in accordance with the laws in force in the Emirate of Dubai and the federal laws of the United Arab Emirates. In the event of any dispute arising out of this Agreement, its terms or applicability, then such dispute shall be referred to the exclusive jurisdiction of the Dubai Courts after all avenues under Article 12.1 have been exhausted.
14.2 Federal Tax Authority, Taxes and Levies: The Client shall be obligated to pay all Federal and Local government charges, taxes, fees and levies that may be imposed now ; in the future; or back dated as per the demand of the FTA.
Article 15. Limitation and Termination
The rights or remedies you may have against www.housekeepingco.com (domain); Housekeeping Co LLC and its affiliate companies, Housekeeping Institute, Housekeeping Domestic Workers Services LLC ( herein referred to as The Company ) are limited or excluded; and – you take on risk, responsibilities and liability. The Company may establish limits from time to time concerning use of the Service(s), including among others, the maximum number of days that Content will be maintained or retained by the Service, the maximum number and size of postings, e-mail messages, or other Content that may be transmitted or stored by the Service, and the frequency with which you may access the Service or the Website. As far as the law allows The Company has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Website or the Service. The Company reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice, and that The Company shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service. You acknowledge and agree that The Company, in its sole and absolute discretion, has the right (but not the obligation) to delete or deactivate your account, block your e-mail or IP address, or otherwise terminate your access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason or no reason at all. Further, as far as the law allows, you agree that The Company shall not be liable to you or any third-party for any termination of your access to the Website or the Service.
Article 16. Indemnity
As far as the law allows you agree to defend, indemnify and hold harmless The Company, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses (whether direct, indirect or consequential),, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your violation of any provision of these Terms; (ii) your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; or (iii) any claim that your Content caused damage to a third party. As far as the law allows, this defense and indemnification obligation will survive termination, modification or expiration of these Terms and your use of the Service and the Website.
Article 17. Intellectual Property Rights
The materials on the Website, other than the user Content that you licensed under these Terms, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Materials”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to The Company, and are subject to copyright and other intellectual property rights under United Arab Emirates and foreign laws and international conventions. In connection with the Services, the Website may display certain intellectual property goods belonging to third parties. Use of these goods may be subject to license granted by third parties to The Company. You shall, in no event, reverse engineer, decompile, or disassemble such goods and nothing herein shall be construed to grant you any right in relation to such goods. Materials on the Website are provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited fany other purposes whatsoever without the prior written consent of the respective owners. The Company reserves all rights not expressly granted herein to the Website and the Materials. You agree to not engage in the use, copying, or distribution of any of the Materials other than as expressly permitted herein, including any use, copying, or distribution of Materials of third parties obtained through the Website for any commercial purposes. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Materials or enforce limitations on use of the Website or the Materials therein. Content displayed on or through the Service is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws, other laws, and international conventions. Any reproduction, modification, creation of derivative works from or redistribution of the Website, the Materials, or the collective work or compilation is expressly prohibited. Copying or reproducing the Website, the Materials, or any portion thereof for further reproduction or redistribution is expressly prohibited.
Article 18. Disclaimer
This Section has important legal consequences for you. In this section: – the legal
responsibilities and liability of The Company are limited or excluded; – the
rights or remedies you may have against The Company are limited or excluded; and
– you take on risk, responsibilities and liability. There are things that may go wrong
when using the Website and/or the Service, including what is listed in this Section.
The Company is not responsible (liable) for anything that goes wrong, including
what is listed in this Section. You use the Website and the Service knowing and
accepting that these things can go wrong and that there are risks.
Article 19. LIMITATION OF LIABILITY
IN NO EVENT SHALL The Company, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE
LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES
(EVEN IF Housekeeping Co LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES),
RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE OR THE SERVICE, INCLUDING WITHOUT
LIMITATION WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE OR THE SERVICE,
FROM INABILITY TO USE THE WEBSITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION,
MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE SERVICE. SUCH LIMITATION
OF LIABILITY SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER
SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR
THE SERVICE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION,
OPINIONS OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE
SERVICE OR ANY LINKS ON THE www.housekeepingco.com; www.tadbeer.me or www.tadbeervisa.com domain SITES. THESE
LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. YOU SPECIFICALLY
ACKNOWLEDGE AND AGREE THAT The Company SHALL NOT BE LIABLE FOR USER SUBMISSIONS
OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE
RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
Article 20. Your Use of The Site
Your permission to use the Site is personal to you and non-transferable, and you may not
use the Site for commercial purposes. Your use of the Site is conditional on your
compliance with the rules of conduct set forth in these Terms of Agreement and you agree
that you will not:
• The Company reserve the right to revoke these exceptions either generally or in specific instances.
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