Housekeeping Domestics Workers Services LLC
This Services Agreement is entered into by the “Client”
and the “Company”;
Whereas the Client, is interested to hire a category of workers as per the MOHRE (domestic labour law/federal law #10/2017) domestic and household workers visa categories as per the prevailing rules and regulations of the United Arab Emirates and whereas the Company is licensed to operate a Tadbeer Service Center for domestic and household workers, authorized by the Ministry of Human Resources and Emiratization - and has the expertise and knowledge to manage and operate said activity. Therefore, the parties agreed as follows: as follows:
Article 1. Terms of Agreement
1.1 This Agreement shall come into force on the date of acceptance of the terms and conditions and shall remain in force until it is terminated in accordance with the provisions set out in this Agreement
1.2 All Agency placement fees paid are strictly NON-refundable.
1.4 The company has the right to process the domestic workers medical fitness and Emirates ID procedures within the next 10 days following the contract signing. The client agrees to permit the worker to attend as per the company requirement and demand for such procedures.
1.5 Client declares the he/she is married or divorced with/without children.
1.6 The Company has agreed to supply the Client with a company sponsored (employee); a Domestic Worker as per the Client’s requirements and /selected package.
1.7 Package 3. As per the MOHRE Tadbeer System, offers a special monthly rate, payable to the company, as per the education, and experience of the Maid (category worker).
1.8 Package 3 includes Company sponsored employee, salary transferred via the WPS, medical insurance, return flights to country of origin upon completion of contract.
1.9 All Monthly prices are available online, including the Terms and Conditions (acceptance of such is mandatory agreed upon by way of client online registration.) (https://www.housekeepingco.com/terms-conditions)
1.10 All Prices/service fees, government charges, terms and conditions are subject to change, and the company shall publish new amendments from time to time via the online platform (https://www.housekeepingco.com/terms-conditions). You are solely responsible for reviewing these Terms from time to time.
1.11 In the event that the Client wishes to terminate the Agreement then they shall provide not less than thirty (30) days written notice of termination. Where the termination notice is served after the 2nd day of any calendar month then the termination date shall be deemed to be the expiry of the following calendar month and the Fee shall be payable up until such date even where services cease at the end of the thirty (30) day notice period.
1.12 All contracts commence 1st monthly (The first day of each calendar month) otherwise daily rate applies as below.
Fees are as follows:
Article 2. The Client Obligation
2. 1 To adhere to the UAE Federal law #10/2017, -The Domestic Labour Law pertaining to the engagement of domestic and household workers, and all contracts as given by the MOHRE pertaining to the rights of engagement of all domestic and household workers.
2.2 The Client may not engage the domestic worker in risky or unethical duties.
2.3 The Domestic Worker shall only work for the Client’s private household.
Article 3. Working Hours
3.1 Client must provide the domestic worker with rest periods (12 hours/day with minimum 8hrs. continuous rest /sleep).
3.2 Excess working hours must be paid at overtime hourly rate of 1.25 per day or time in lieu.
3.3 Client must provide the domestic worker once a week day off (24 hrs./week) in which 12hrs. daytime may be spent outside the Client’s premises.
3.4 The Domestic Worker is entitled up to 15 days medical leave per year, no replacement will be sent to Client; in case replacement is needed additional charge (AED30/hour- Maid rate and AED 45/hour Housekeeper/Nanny category.) applies.
Article 4. Vacation
4.1 The client accepts to cover the accrual of 2.5 annual vacation days per month.4.2 Client must provide written notification of any planned or given vacation to the domestic worker, otherwise the clients liability for maid’s vacation will commence 12 months from start of contract.
4.3 Clients may offer the 30 days in 2 separate times of 15 days to be taken throughout the first year, with the written approval of both the company and domestic worker.
4.4 The client is duty bound to notify the company if he/she travels outside of the UAE and does NOT permit the domestic worker to reside in the client’s residence, the company can provide accommodation at the daily cost of AED150 with food allowance of AED 300 per month.
Article 5. Accommodation and Meals
5.1 Client will provide a private room for the exclusive use of the Maid, and food for a good quality and quantity. In case the Maid does not like the food, the Client must provide the Maid with ingredients worth at least AED 300 per month.
5.2 If the Client cannot provide Full Time Live-In accommodation, this contract will be converted to Package 4.
5.3 Clients with Live in Maids are required to pay a fee of AED 150 per night for their Maid to stay at the Company's accommodation and provide Food Allowance prorated from the AED 300 per month, for any reason.
5.4 Client will not ask the Maid to serve anywhere other than the Home Address on this Agreement.
Article 6. Medical Insurance
6.1 The Domestic Worker must have basic medical insurance provided by the Client/Company. Any co-payments or medical expenses not approved by the insurance company are to be arranged and paid for by the Client.
Article 7. Annual Leave and End of Service Entitlement
7.1 The Domestic Worker is entitled to 30 days paid annual vacation.
7.2 The Domestic Worker is entitled to 1 paid day off per week as per agreement with the Client. However, it maybe engaged on itsweekly day off, where, in such case, it will be entitled to day off in lieu, or a compensation equal to that days pay
7.3 he Sponsor must provide the Domestic Worker End of Service Entitlement (Gratuity) as per the UAE Labour Law upon completionof the employment contract
Article 8. Travels
8.1 If the Domestic Worker agrees, he/she can travel with the Client to other destinations where he/she can obtain a travel visa.
8.2 The Client and the Domestic Worker must sign an Agreement/NOC that the Company has no liability to both parties in this case.
8.3 The Client must arrange the travel visa, round trip air ticket to and from the destination, full comprehensive travel insurance covering the travel period of the Domestic Worker.
8.4 The Client must provide a 3 months’ written notice in advance if they will require the Domestic Worker to travel with them.
8.5Under Package 3, The Client must provide to the Company a Refundable Undated Security Deposit Cheque of AED 30,000 payable to Housekeeping Company LLC if both parties are travelling outside of the UAE.
Article 9. Fees and Payment Terms
9.1 Payment of the Fees are due 1st of each current month. ( Post Dated Cheques ONLY )
9.2 Qualification Allowance is paid directly by the Client to the Employee on the 27th of every current month.
9.3 All agency placement fees paid are strictly NON-refundable
9.4 All Fees shall be subject to additional bank transfer charges of not less than AED20 per transaction and any such charges that the Company’s bank levy where the Client deposits payment by way of cash.
9.5 The Company reserves the right without penalty to suspend all Services to the Client where the invoice has not been paid in full on the 1st of each current month.
9.6 In the event that any payment made by the Client via cheque fails to clear for any reason then the Company shall on each occasion be entitled to levy an administrative charge of not less than AED500 in relation to re-presenting the same. Where payment fails to clear on one subsequent occasion the Company reserves the right to terminate this Agreement with immediate effect subject to the Client clearing all sums due to the date of such termination and as such, the obligation on the Client to pay shall survive the termination of this Agreement.
9.7 Any charges as described in the preceding paragraphs shall either be payable on demand to the Company or added to/adjusted against the following month’s invoice or adjusted at the final invoice for the Client and therefore any refund of the Deposit (as hereafter defined) that may be due to the Client.
Article 10. Other Terms and Conditions
10.1 Client will not ask the Maid to serve anywhere other than the Home Address on this Agreement.
10.2 If the Client travels for any reason and does not want to leave the Domestic Worker on his/her premises, the Client may accommodate the worker in company provided facilities ONLY at the rate of AED /150 day to accommodate the Domestic Worker.
10.3 It is the responsibility of the Client to ensure that all valuables, jewellery, money and other such possessions are in a safe and secure custody as the Company and the Domestic Worker shall not be liable for any damage or loss suffered in respect of the same.
10.4 In the event of there being any breakages or damages to household items, clothes or personal items then such damage or loss shall be entirely the responsibility of the Client and must be covered by the Client’s household insurance. The Company and its affiliates, group and associate companies shall not be liable for any loss damage, claims, or other liability.
10.5 For the avoidance of doubt, Domestic Worker shall not be permitted to and must not be requested to carry out any of the duties and tasks not stated on their domestic workers classification.
10.6 Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.
10.7 All and any enquiries, feedbacks, issues, complaints must be log on https://www.housekeepingco.com/feedback
10.8 All Complaints by employer in regard to the employee must be made in the Client’s online dashboard. Efforts must be made by the employer to “settle” in the employee, which involves understanding of the Domestic Workers Classification (job description, and job specification), the employer requires to provide sufficient evidence that such has been achieved and understood by the employee.
10.9 The Company accept no liability/guarantee regarding the performance /skills or medical fitness for any employee.
Article 11. Termination
11.1 In the event that the Client wishes to terminate the Agreement then they shall provide not less than thirty (30) days written notice of termination. Where the termination notice is served after the 2nd day of any current calendar month then the termination date shall be deemed to be the expiry of the following calendar month and the Fee shall be payable up until such date even where services cease at the end of the thirty (30) day notice period.
11.2 Agency Placement Fee is strictly Non-refundable, however if the Client terminates the contract during the first 3 months, then AED 4,500 Placement Fee applies.
11.3 The Company has the exclusive right to pull out the domestic worker and terminate this Agreement at any time and for any reason, with immediate notice; to avoid conflicts between the Domestic Worker, Client and the Company.
11.4 The Client may replace the Domestic Worker at no cost, and for any reason, throughout the duration of the Agreement. A replacement will be provided if suitable Domestic Worker(s) are available.
11.5 The Company may also warn or train the domestic worker at the Client's request, although the Company does not guarantee the outcome. The sole guaranteed remedy for not liking the domestic worker is replacement or termination notice, STRICTLY NO Refund given.
11.6 The Client must ensure a safe and comfortable working environment for the Domestic Worker. The Company reserves the right without penalty to suspend the Services until the safe working environment has been met.
11.7 Any termination of this Agreement as exercised by the Client under Article 11.1 should be sent via email to both of the following addresses: firstname.lastname@example.org
11.8 The Company shall be permitted to terminate this Agreement at any time with immediate effect by serving written notice to the Client’s registered email address, in the following circumstances:
11.8.1 where the Client has had 3 or more candidates returned within a 6 months period.
11.8.2 where the Client fails to settle the invoice in full as per the terms and conditions set forth.
11.8.3 where the Domestic Worker is unable to provide the Services; or
11.8.4 where there is a change in the law or regulations which prevent the Company from providing the Services
Article 12. Conflict Resolution
12.1 All conflict resolution by either parties must conduct at Tadbeer Service Center/Housekeeping Co FAB Metro (Exit 2), Sheikh Zayed Road, Dubai.
Article 13. Governing Law & Taxes
13.1 This Agreement shall be governed and construed in accordance with the laws in force in the Emirate of Dubai and the federal laws of the United Arab Emirates. In the event of any dispute arising out of this Agreement, its terms or applicability, then such dispute shall be referred to the exclusive jurisdiction of the Dubai Courts after all avenues under Article 12.1 have been exhausted.
13.2 Federal Tax Authority, Taxes and Levies: The Client shall be obligated to pay all Federal and Local government charges, taxes, fees and levies that may be imposed now or in the future.
Article 14. Governing Law & Taxes
14.1 This Agreement shall be governed and construed in accordance with the laws in force in the Emirate of Dubai and the federal laws of the United Arab Emirates. In the event of any dispute arising out of this Agreement, its terms or applicability, then such dispute shall be referred to the exclusive jurisdiction of the Dubai Courts after all avenues under Article 12.1 have been exhausted.
14.2 Federal Tax Authority, Taxes and Levies: The Client shall be obligated to pay all Federal and Local government charges, taxes, fees and levies that may be imposed now or in the future.
|Official Check / Payment|
|Payment Details||Amount||Payment Method||Checked
Staff ( initial)
|Agency Placement Fee||Cash - Cheque - Credit Card - Bank Transfer|
|1st Month Payment Full or Part thereof (Daily Rate 100 / 150)||Cash - Cheque - Credit Card - Bank Transfer|
|Monthly Fee||Cash - Cheque - Credit Card - Bank Transfer|
1.Post Dated Cheques(x24)
2. Undated SecurityDeposit
|Cash - Cheque|
|Uniforms/Value Added Services||Cash - Cheque - Credit Card - Bank Transfer|
|Start Date:||End Date:||24 complete months (from 1st month)||Client Register Online||Yes / No|
|Client Agreed to Terms and Conditions Online||Yes / No|