Domestic Workers Classification

An industry guideline, offering job description, skill set evaluations, recommended job roles & responsibilities, and guideline salary scale.

Maid

Salary Range:1,500 - 3,500 +

Job Description: Roles & Responsibilities
Untrained and Unskilled, A Complete Beginner.

A basic “fetch-carry-iron-make-clean-mop-prepare” Must be given regular supervision, and instruction. Performs better in family situations, where the female head of households is at home giving instructions.

In many cases she will become excellent in ironing, or hard basic cleaning (bathrooms, corridors, bedrooms etc.) but will have limited presentation skills, and doesn’t have a high level of expectation/experience in quality settings/luxury finishes.

Training required for good Housekeeping theory, Housekeeping vocabulary and English Or Arabic General language vocabulary and grammar.

Maids can become excellent in what they do but limited in scope for further advancements and generally cannot manage other staff.

Many families have had long standing, highly loyal maids for many years, and in some cases it is not unusual for maids to retire from the same family, to be kept on in a grace-a-favor accommodation for the rest of their lives.

Maids also make good (3-1) all round ( Maid-babysitter and Cook) where percentage of duties requires to be allocated in the job description/offer of employment letter.

Advanced skilled and experienced maids are usually given complete autonomy, and are highly trusted members of a household, respected and held in high regard by the children of the employer and any other domestic workers in the home. Maids who have been trained and have spent several years (minimum 3+) in working life, with fluency in English or Arabic are suitable for classification to Housekeeper level.
Education-Qualification
1. Basic Education 9-12 years.
2. Must have been taught in English spoken curriculum & must be able to read and write.
3. Must provide visa stamps in current and old passports for references as evidence
Job Role Split

(% of job role allocation to exceed no more than 12 working hours)

Job Role Job Role % Total Hours
Maid 50% 5 hours
Babysitting/ Childcare 30% 3 hours
Cook/ Kitchen Helper 20% 2-3 hours
Knowledge & Understanding

A Maid needs to know and understand the following:

  • Rights

    • The MOHRE domestic worker training
    • The 30-day settling-in-period, as provided by the employing family.
    • Maids role in supporting the family cleaning, cooking and housekeeping requirements and preferences.
    • Maids role in time management
    • The expectation of the employing family as defined at interview stage, and throughout the 30-day settling-in-program.
    • Housekeeping Co. is responsible for Maids employment ( All HR related issues, employee welfare and Payroll)
    • Family/Employer name and contact details

  • Duty

    • Her duty to perform her tasks well and with ability to constantly learn and improve via upskilling.

  • Communication

    • Will be minimal at the beginning, however the employer/family is required to support the education and upskilling of the Maid on a continual and ongoing basis.

Qualified Nanny

Salary:3,500+

Job Description: Roles & Responsibilities
Job Description: Roles & Responsibilities Primary role is to support the parents/guardian in looking after the continuing education, welfare and safety of children, (no general housekeeping but may involve some cooking/cleaning for the children).

Work effectively with parents/guardians to provide care and support for infants, children, able-bodied and non-able bodied, special needs including the elderly living at home.

1. Identify, organize, and monitor the daily activities of the child/ charge

2. Attend to the child’s/charge physical and nutritional needs under the supervision and supporting instructions of the parents or guardian.

3. Supervise the safety of the child/charge during activities inside and outside the house

4. Provide play, enrichment, and stimulation to children's day to encourage learning and development as encouraged by the parents of guardian

5. Foster and encourage a positive relationship with the child/charge

6. Provide an environment for the child/charge that promotes health, safety and protection in the absence of parents/guardian.

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Degree Educated- Early Years Teacher, Primary Teacher, Childcare, Nursing, Midwifery
    2. Proficient in English or Arabic OR
    3. Min 3 years’ + experience. (outside source country)
    4.References from previous employer
    5. Must provide visa stamps in current and old passports for references as evidence of previous employers.

  • Extra:

    Proficient Swimmer
    Pediatric First Aid Certificate

  • Knowledge & Understanding

    Proficient Swimmer Paediatric First Aid Certificate Knowledge & Understanding A Nanny needs to know and understand the following: Rights, • Legal and work setting requirements as clearly defined by the employer
    • Her role in supporting children’s wellbeing and developmental progress
    • Her obligation to report any acts or oversight that could compromise the rights of children
    • Codes of practice, standards, frameworks and guidance relevant to childcare
    • The role of the parents/guardians in supporting children’s wellbeing and developmental progress
    • The expectation of the employer
    • Housekeeping Co. is responsible for Nanny employment all HR related issues, employee welfare and Payroll
    • Family/Employer name and contact details
    • Employer contact details

  • Duty,

    • Codes of practice, standards, frameworks and guidance relevant to childcare
    • Her own roles, responsibilities and accountabilities with their limits and boundaries
    • The roles, responsibilities and accountabilities of others with whom Nanny works
    • The importance of the interests and well-being of children and young people
    • Children and young people’s cultural and language context
    • How to build trust and understanding in a relationship
    • How to work in ways that promote active participation and maintain children and young people’s dignity, respect, personal beliefs and preferences
    • How to work in partnership with children, young people, key people and others
    • How to manage ethical conflicts and dilemmas in her workplace
    • How and when to seek support in situations beyond Nanny experience
    • Alternative ways of performing caring tasks and their respective merits and demerits
    • Available caring facilities, products and equipment and their appropriateness to different caring needs
    • Different types of caring needs of infants and children
    • Nutritional needs of infants and children of different ages
    • Nutritional value of different foods and components of a balanced diet
    • Safe handling procedure and requirements regarding preparing food and feeding
    • Safety requirements regarding working with infants and children
    • The nature and impact of factors that may affect the health, wellbeing and development of children and young people whom the Nanny cares for or supports
    • Factors that promote positive health and wellbeing of children and young people

  • Communication,

    • Effective communication skills with children of different ages
    • Language abilities of children of different ages
    • Factors that impact communication and language abilities with children at all ages
    • Factors that improve communication and language abilities with children at all ages

  • Health and safety,

    • Health and safety requirements in the work setting
    • First aid procedures
    • Fire safety procedures
    • Risks associated with health and safety hazards
    • Practices for the prevention and control of infection/diseases
    • The responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices
    • Indicators of potential or actual harm or abuse
    • How and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties
    • What to do if you have reported concerns but no action is taken to address them

  • Other Skills Required

    Writing Skills
    To be competent, the Nanny needs to:
    • List the tasks to be performed everyday

    Reading Skills
    To be competent, the Nanny on the job needs to:
    • Read and be able to develop numeracy
    • Read and understand the instruction

    Listening & Speaking Skills
    To be competent, the user/individual needs to:
    • Discuss tasks, schedules, and workload with employer
    • Discuss with employer/supervisor appropriately in order to understand their requirements
    • Keep employer/supervisor informed about progress of tasks
    • Be able to demonstrate and use proper and appropriate language, communicate and behave in a culturally acceptable manner to her environment.


Non-Qualified Nannies and Carers

Salary Range:1,500 - 3,500 +

Job Description: Roles & Responsibilities
Primary role is to support the parents/guardian in looking after the continuing education, welfare and safety of children, sick, disabled, elderly (no general housekeeping but may involve some cooking/cleaning for the children/elderly). Work effectively with parents/guardians to provide care and support for infants, children, able-bodied and non-able bodied, special needs including the elderly living at home. 1. Identify, organize, and monitor the daily activities of the child/ charge

2. Attend to the child’s/charge physical and nutritional needs under the supervision and supporting instructions of the parents or guardian.

3. Supervise the safety of the child/charge during activities inside and outside the house

4. Provide play, enrichment, and stimulation to children's day to encourage learning and development as encouraged by the parents of guardian

5. Foster and encourage a positive relationship with the child/charge

6. Provide an environment for the child/charge that promotes health, safety and protection in the absence of parents/guardian.

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Basic Education 9-12 years.
    2. Must have been taught in English spoken curriculum.
    3. Must be able to read/write
    4. Must provide visa stamps in current and old passports for references as evidence of previous employers. Generally, Maids do not have references.

  • Job Role Split

    (% of job role allocation to exceed no more than 12 working hours)

    Job Role Job Role % Total Hours
    Babysitting/ Childcare 100% 12 hours
    Elderly Care 100% 12 hours
Knowledge & Understanding

A NQ nanny/carer needs to know and understand the following:

  • Rights

    • The MOHRE domestic worker training
    • The 30-day settling-in-period, as provided by the employing family
    • Her role in supporting the family cleaning, cooking and housekeeping requirements and preferences For the nanny/carer
    • Her role in time management
    • The expectation of the employing family as defined at interview stage, and throughout the 30-day settling-in-program.
    • Housekeeping Co. is responsible for NQ Nanny/Carer employment ( All HR related issues, employee welfare and Payroll)
    • Family/Employer name and contact details

  • Duty

    • Her duty to perform her tasks well and with ability to constantly learn and improve via upskilling.

  • Communication

    • Will be minimal at the beginning, however the employer/family is required to support the education and upskilling of the Maid on a continual and ongoing basis.

Qualified Housekeeper

Salary Range:1,500 - 3,500 +

Job Description: Roles & Responsibilities
Work effectively with the employer to provide proper housekeeping services.
Maintain a positive impression of oneself in the household Perform basic housekeeping tasks.
Perform the tasks of washing and ironing clothes, organizing closets and bedsheets and making beds.
Maintain the cleanliness of the kitchen and kitchen appliances Properly dispose of garbage. Maintain healthy, safe and positive relationship at workplace.
  • Duty

    • Codes of practice, standards, frameworks and guidance relevant to housekeeping
    • Your own roles, responsibilities and accountabilities with their limits and boundaries
    • The roles, responsibilities and accountabilities of others with whom you work
    • The employer’s cultural and language context
    • How to build trust and understanding in a relationship
    • How to manage ethical conflicts and dilemmas in your work
    • How and when to seek support in situations beyond your experience
    • Alternative ways of performing housekeeping tasks and their respective merits and demerits
    • The overall safety, sanitation, working and condition of the house
    • Types of cleaning products and their uses
    • The proper methods and standards of cleaning and tidying up
    • Common appliances and how to handle them in case of an emergency
    • Different types of fabrics and their washing procedures
    • Washing detergents and soaps
    • Operating the washing machine
    • How to wash delicate clothes and fabrics by hand
    • Different types of waste and how to dispose of each type
    • The importance of disposing of waste properly
    • How to prioritize work and manage time

  • Health and Safety

    • Health and safety requirements in the work setting
    • First aid procedures
    • Fire safety procedures
    • Risks associated with health and safety hazards
    • Practices for the prevention and control of infection/diseases
    • The responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices
    • Indicators of potential or actual harm or abuse
    • How and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties
    • What to do if you have reported concerns but no action is taken to address them

  • In Summary

    A Housekeeper is a Good All-rounder. Can organize, plan and execute her own working routine, understand written instruction, follow a basic recipe, and give feedback to the lady of the home. Good at time management.
    High presentation skills. Excellent at Laundry care, and Ironing. Understands the differences of deep cleaning and daily cleaning with time management. She will know how to change a light bulb, remove voiles for washing, and have good anticipatory skills. She will be able to efficiently valet the inside of a car, packing suitcases, closet organization etc.

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. College level or Degree Educated in hospitality or Housekeeping Management
    2. Proficient in English or Arabic Or
    3. Min 2 years’ working experience. + (outside country of origin)
    4.References from previous employer
    5. Must provide visa stamps in current and old passports for references as evidence of previous employers.

  • Other Skills

    Writing Skills
    To be competent, the user/individual on the job needs to:
    • List the tasks to be performed everyday

    Reading Skills
    To be competent, the user/individual on the job needs to:
    • Read and be able to develop numeracy
    • Read and understand the instruction

    Listening & Speaking Skills
    To be competent, the user/individual on the job needs to:
    • Discuss tasks, schedules, and workload with employer
    • Discuss with employer/supervisor appropriately in order to understand their requirements
    • Keep employer/supervisor informed about progress of tasks
    • Be able to demonstrate and use proper and appropriate language, communicate and behave

  • Communication,

    • Effective communication skills
    • Communication preferences in the cultural context of the household

  • Characteristics:

    Highly motivated. Strong self-initiative
    Strong Communicator
    Confident and hard working,


Housekeeper-Nanny

Salary Range:1,500 - 3,500 +

Job Description: Roles & Responsibilities
Main duties are Housekeeping in the morning, with usually Childcare in the afternoon until parents come home from work, or until after the evening meal. Can be up to 4 night’s baby-sitting per month.
Can also be assisting mother with preparing food for the children/evening meal, table setting, clearing and preparing school bags/lunch boxes for the following day.
She will be able to understand the product life cycle of most things of importance are in the home/where they have been placed without constant supervision.
She will be competent in giving healthy food options to the children, and will act as sole in charge in absence of the parent. Effective communicator to both children and parents. Capable of managing the home, children and pets in absence of the head of households
Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Degree Educated- Hospitality, Childcare, Nursing, Midwifery
    2. Proficient in English or Arabic OR
    3. Min 3 years’ experience. + (outside source country)
    4. References from previous employer
    5. Must provide visa stamps in current and old passports for references as evidence of previous employers.

  • Extra:

    • Proficient Swimmer
    • Paediatric First Aid Certificate

  • Characteristics:

    • Highly motivated.
    • Strong self-initiative
    • Strong Communicator
    • Confident

  • Job Role Split

    (% of job role allocation to exceed no more than 12 working hours)

    Job Role Job Role % Total Hours
    Housekeeping 50% 6 hours
    Babysitting/ Childcare 50% 6 hours

Housekeeper-Cook

Salary Range:1,500 - 3,500 +

Job Description: Roles & Responsibilities
Main duties are Housekeeping duties in the morning and afternoons dedicated to shopping, preparing and cook of meals.
Menu Planning, Shopping, Food Preparation, Cooking, Table Setting, Clearing. Knowledgeable in cooking equipment and appliances
Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Degree Educated- Hospitality, Childcare, Nursing, Midwifery
    2. Proficient in English or Arabic OR
    3. Min 3 years’ experience. + (outside source country)
    4. References from previous employer
    5. Must provide visa stamps in current and old passports for references as evidence of previous employers.

  • Extra:

    • Proficient Swimmer
    • Paediatric First Aid Certificate

  • Characteristics:

    • Highly motivated.
    • Strong self-initiative
    • Strong Communicator
    • Confident

  • Job Role Split

    (% of job role allocation to exceed no more than 12 working hours)

    Job Role Job Role % Total Hours
    Housekeeping 50% 6 hours
    Babysitting/ Childcare 50% 6 hours

Qualified Nurses/Carers

Salary Range:3,500 +

Job Description: Roles & Responsibilities
Primary role is to support the family in looking after the welfare and safety of sick, disabled, special needs and the elderly (no general housekeeping but may involve some duties for children/elderly):
• Healthy cooking
• Cleaning
• Bed bathing
• Administering medicines /dressings
• Assisting in physiotherapy in the home
  • Caretakers Dut,

    • Codes of practice, standards, frameworks and guidance relevant to caretaking
    • Her own roles, responsibilities and accountabilities with their limits and boundaries
    • The roles, responsibilities and accountabilities of others with whom Caretaker works
    • The importance of the interests and well-being of the charge
    • The Charges cultural and language context
    • How to build trust and understanding in a relationship
    • How to work in ways that promote active participation and maintain people’s dignity, respect, personal beliefs and preferences
    • How to work in partnership with the family, and the Charge
    • How to manage ethical conflicts and dilemmas in her workplace
    • How and when to seek support in situations beyond Caretakers experience
    • Alternative ways of performing caring tasks and their respective merits and demerits
    • Available caring facilities, products and equipment and their appropriateness to different caring needs
    • Different types of caring needs of infants and children
    • Nutritional needs of infants and children of different ages
    • Nutritional value of different foods and components of a balanced diet
    • Safe handling procedure and requirements regarding preparing food and feeding
    • Safety requirements regarding working with infants and children
    • The nature and impact of factors that may affect the health, wellbeing and development of children and young people whom the Nanny cares for or supports
    • Factors that promote positive health and wellbeing of children and young people

  • Health and safety

    • Health and safety requirements in the work setting
    • First aid procedures
    • Fire safety procedures
    • Risks associated with health and safety hazards
    • Practices for the prevention and control of infection/diseases
    • The responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices
    • Indicators of potential or actual harm or abuse
    • How and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties
    • What to do if you have reported concerns but no action is taken to address them

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Degree Educated (Physiotherapist, Childcare Management, Professional Nanny, Elderly Care, Nursing)
    2. Proficient in English or Arabic OR
    3. Min 3 years’ + experience. (outside source country) checks.
    4. Experience in either
       • Night Carer
       • Special needs
       • Caring for aged
    5. Proficient Swimmer Paediatric First Aid Certificate Physiotherapy

  • Knowledge & Understanding

    A Qualified Carer needs to know and understand the following:
    Rights,
    • Legal and work setting requirements as clearly defined by the employer
    • Her role in supporting caretaking
    • Her obligation to report any acts or oversight that could compromise the rights of her charge
    • Codes of practice, standards, frameworks and guidance relevant to caretaking
    • The role of the parents/guardians in supporting the caretakers charge wellbeing and developmental progress
    • The expectation of the employer
    • Housekeeping Co. is responsible for caretakers employment All HR related issues, employee welfare and Payroll Employer contact details

  • Communication,

    • Effective communication skills with children of different ages
    • Language abilities of children of different ages
    • Factors that impact communication and language abilities with children/elderly at all ages

Cooks

Salary Range:2,500 - 3,500

Job Description: Roles & Responsibilities
  • Semi-Skilled and Qualified Minimum 3+ years’ experience

    Working Knowledge of European or Arabic /Asian Style Cooking Can write menus, recipes, and procedures for cooking family meals. Can write Shopping lists and to some degree knows the cost of the basic menu staples.

    Knowledgeable of different dietary requirements –family, children’s and elderly
    Knowledgeable in Juicing-Salads-baking-
    Understands food hygiene, batch cooking, and family cooking, re-heating, freezing and defrosting.

    Can bake-roast-poach-BBQ all meats including fish. Is familiar with all kitchen appliances and equipment. Generally takes care of cleaning kitchen, stores, shopping, food preparation-service and clearing.

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Basic Education 9-12 years.
    2. Must have been taught in English spoken curriculum.
    3. Must be able to read/write
    4. Must provide visa stamps in current and old passports for references as evidence of previous employers. Generally, COOKS do not have references.

  • Extra Qualifications:

    • Dubai Municipality Food Handlers Certificate.
    • Food Hygiene Certificate
    • Culinary Certificates
    • Min 3 years’ experience.
    • References from previous employer.

  • Knowledge & Understanding

    A Cook needs to know and understand the following:

  • Rights,

    • The MOHRE domestic worker training
    • The 30-day settling-in-period, as provided by the employing family.
    • Cooks role in supporting the family meals, cooking and kitchen cleaning requirements and preferences.
    • Cooks role in time management
    • The expectation of the employing family as defined at interview stage, and throughout the 30-day settling-in-program.
    • Housekeeping Co. responsible for Cooks employment ( HR, welfare and Payroll)
    • Family/Employer name and contact details

  • Duty,

    • Her duty to perform her tasks well and with ability to constantly learn and improve via upskilling.

  • Communication,

    • Will be minimal at the beginning, however the employer/family is required to support the education and upskilling of the Cook on a continual and ongoing basis.


Apprentice Cook

Salary Range:1,000 - 2,500

Job Description: Roles & Responsibilities
  • A “MAID of the kitchen: a complete beginner untrained and unskilled

    Somebody with little or no knowledge of cooking or food hygiene however will learn through a cook or the lady of the home.
    She will learn as she is working, and will be doing the basic hard work involved in food preparation such as cleaning food, washing fish, vegetables, rinsing rice, stirring, taking food out of the oven, frying, steaming, baking, and will be the assistant to the COOK or the lady of the home.

    Usually she will have to clean all equipment, dishes, and cooking utensils, and in general keeping the kitchen in a clean state.

Job Specification: (Qualifications, Experience & References)
  • Education-Qualification

    1. Basic Education 9-12 years.
    2. Must have been taught in English or Arabic spoken curriculum.
    3. Must be able to read/write

  • Optional Extras:

    • Dubai Municipality Food Handlers Certificate.
    • Food Hygiene Certificate
    • Culinary Certificates

Case Study

A Nepalese domestic worker can earn a minimum $25 per month in her own country working for another Nepalese family. Typically uneducated she is a basic cleaner and will not have been exposed to any western influence in regards to furnishing and fabrics, room layouts, and in particular to the modern appliance we commonly use in western influenced homes. According to our standard classification, she is a very junior maid, with salary banding of AED800-1,000 per month. ( $218-$273 which offers an increase salary of 772% -992%)
HOWEVER The Nepalese government have a minimum salary for FDW’s of AED 1,100 which means we have to raise our candidate pre-selection status with higher education attainment and or experience.
Source country minimum wage for a domestic worker in their native country, yet most have the ability to earn 700%++ increase by going to work abroad.

Job Role Job Role %
Maid 50%
Babysitting/ Childcare 30%
Cook/ Kitchen Helper 20%
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