Customer Service Executive

• Full time
• Dubai, UAE
• Posted 4 days ago

We are seeking a proactive and customer-focused Customer Service Executive to engage with clients, provide accurate information, and ensure an outstanding customer experience. The ideal candidate demonstrates excellent communication skills, attention to detail, and a collaborative approach to resolving customer inquiries efficiently.

Key Responsibilities:

• Provide professional, courteous, and energetic support across all communication channels (face-to-face, phone, email, chat).
• Handle customer inquiries, requests, and feedback promptly and effectively.
• Demonstrate in-depth knowledge of company products and services to support customers confidently.
• Maintain high attention to detail and adhere to quality standards in all interactions.
• Collaborate with team members and other departments to ensure smooth service delivery.
• Work towards achieving customer service KPIs such as response time, satisfaction, and accuracy.
• Build and maintain positive relationships with both new and existing customers.

Required Education & Qualifications:

• Bachelor’s degree in administration, Business, Marketing, IT, or a related field.
• Excellent customer service and communication skills in English (CEFR Level B2 or above / IELTS 6+).

Required Skills & Experience:

• Minimum 2 years of experience in a customer service or call Centre environment.
• Proficient in CRM systems and Microsoft Office Suite.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Self-motivated, adaptable, and capable of working in a fast-paced environment.