Contracts Administrator

• Full time
• Dubai, UAE
• Posted 4 weeks ago

We are looking for a professional and experienced Contracts Administrator to join an industry leader in domestic services in the UAE. The successful candidate will manage a high volume of administration, communicating with both management and clients, ensuring continual improvement in customer satisfaction. 

Key responsibilities: 

• Managing customer service and after sales care and support of clients.
• Upholding company SLA and UAE Labor law for - Domestics Workers ensuring workers are accounted for: medical insurance, Travel NOCs, return to the country and have HR support when required. 
• Preparing weekly, monthly, quarterly, and annual reports for senior management on status of current contracts and payment or as requested.
• Reporting to Management any challenges due to changing legal requirements or company or client non-compliance contracts.
• Quality assurance of the visa process flow to ensure maximum service availability and performance for our customer's and ensure continual improvement in customer satisfaction.
• Propose different solutions outside of set parameters to address more complex day-to-day problems and ability to prioritize information for decision making use technical experience and analytical thinking.
• Increase renewal rates and decrease cancellation rates.

Required Education & Qualifications:

• Bachelor's Degree
• 2+ years’ experience in UAE

Required Skills:

• Confident communicator with excellent conflict resolution ability 
• Sharp eye for attention to detail
• Proficiency in creating detailed reports and presentations using tools like MS Office and other reporting software.

Any additional Requirements:

• Strong problem-solving skills and the ability to make independent decisions with effective solutions.
• Professional demeanor and ability to maintain confidentiality.
• Experience working with CRM systems to streamline contracts and client interactions.