Customer Happiness Representative - Emirati Talent

• Full time
• Dubai, UAE
• Posted 4 weeks ago

We are seeking a motivated Customer Happiness Representative to join our team. The ideal candidate will deliver exceptional customer service, ensure accurate and efficient data entry, and support visa processing with a high level of professionalism. This role involves handling client queries, processing applications, and contributing to team performance by assisting colleagues and maintaining service continuity. A strong attention to detail and commitment to quality are essential.

Key Responsibilities: 

• Deliver exceptional customer service by assisting clients promptly and professionally.

• Provide accurate information and support to customers to help them navigate services and procedures.

• Ensure all data entry is completed with 100% accuracy across all applications.

• Meet or exceed monthly processing targets (e.g., 250 applications per month).

• Assist in onboarding and mentoring new team members, setting a strong example of professionalism and work ethic.

• Provide support during periods of absence (sick leave or annual leave) to maintain smooth service operations.

• Maintain a high level of service quality and customer satisfaction at all times.

• 1–2 years of experience in customer service, administration, or government service support.

Education & Qualifications:

• UAE national with valid UAE passport and family book.

• High school diploma or bachelor's degree.

Skills & Competencies:

• Strong understanding of UAE government processes and service center operations.

• High attention to detail and commitment to accuracy in data entry.

• Strong organizational and time management skills; able to handle multiple tasks efficiently.

• Capable of working independently and collaboratively within a team setting.

• Proficiency in both Arabic and English communication.

• Excellent interpersonal skills with a proactive approach to problem-solving.

Additional Requirements:

• Flexibility to support different shifts or roles as needed to ensure continuous service.

• Positive attitude and dedication to delivering outstanding client experiences.