Terms and conditions

Preamble

Whereas the Client wishes to employ a category of workers in accordance with the provisions of MOHRE (Domestic Labour Law/Federal Law No. 9 of 2022 and its amendments) and the applicable visa categories for domestic and household workers, as per the current regulations of the United Arab Emirates; and whereas the Company is duly licensed and authorized by the Ministry of Human Resources and Emiratisation to operate a Service Center specializing in domestic and household workers, possessing the requisite expertise and experience to manage and conduct such activities; the parties hereby agree to the following terms:

Terms of Agreement

This Agreement becomes effective upon your online acceptance of our terms and conditions and will remain in effect until terminated as outlined herein. By accepting, you confirm that you are at least 18 years old or have legal consent from a parent or guardian, and that you have the legal capacity to enter and comply with this Agreement.
1.2 Any cancellation or suspension of this Agreement by the Client under Clause 1.2 must be communicated via email to the following address: ondemand@housekeepingco.com
1.3 Termination by the Company under Clause 1.2 does not affect any amounts owed to the Company under this Agreement. After all outstanding amounts are settled, the Company will refund any remaining balance due to the Client, after necessary deductions and adjustments.

Fee and Payment Terms

All fees are subject to additional bank transfer charges & Vat.
2 The Company reserves the right without penalty to suspend all Services to the Client where the invoice has not been paid in full on the 1st of each current month
Any charges as described in the preceding paragraphs shall either be payable on demand to the Company or added to/adjusted against the following month’s invoice or adjusted at the final invoice for the Client and therefore any refund of the Deposit (as hereafter defined) that may be due to the Client.
Where the Client chooses to pay the Company for the Services in cash THE cl obliged to pay in cash at the service centre cash counter
The Client is responsible for all costs related to granting the Staff Member access to the residential apartment or villa, including the building and/or community. This includes any one-time or monthly fees, as well as the replacement of lost or damaged keys, access cards, or passes.

Maid - Housekeeping Staff Members

The Company will, at its discretion, assign and designate the Staff Member(s) provided to the Client.
The Company will make reasonable efforts to ensure that the same Staff Member assigned to the Client is available throughout the Agreement. However, if the Staff Member is unavailable or unable to perform their duties due to reasons such as illness, transport delays, accidents, or logistical issues, the Company will not be liable for any compensation. If the Staff Member cannot provide services for more than two (2) consecutive days in a month, the Company will use reasonable efforts to assign a replacement. While the Company cannot guarantee how quickly a replacement will be provided, it will aim to do so as soon as possible.
1.3 Where the Client or the Staff Member complains of sickness and is unable to provide the Services, the Company reserves the right to request that the staff member obtains a medical certificate in respect of any sickness taken.
1.4 Where the Client cancels the service agreement or seeks to suspend the Services of the Company (for example – due to vacation during the Summer months) but later requests to reinstate the Services, the company cannot guarantee the same staff member as previously booked
1.5 If any Staff Member is absent due to sickness for more than two consecutive days in the current service month, the Company shall make all reasonable endeavours to provide a replacement Staff member however is not liable to off-set or discount the monthly invoice for the two consecutive days per month.

Where the Client wishes to request the service be suspended for a period due for example for long periods of travel then such notification must be made via email: ondemand@housekeepingco.com

All and any enquiries, issues, complaints or requests for changes to the Services, timings or otherwise must be made via email to ondemand@housekeepingco.com

Annual Leave / Public Holiday and Ramadan Hours

1.1 Clients must notify ondemand@housekeepingco.com if they are intending to give the worker paid vacation time., Or extra days off.
No deduction shall be made from the Fee for any Public holidays, Eid Holidays and 25th December and the 1st January.
In accordance with MOHRE and UAE Federal Labour Law No. 8 of 1980, all staff shall work a maximum of 6 hours per day during Ramadan, and all fees shall remain unchanged. No deductions or offsets shall be made against the reduction in working hours during Ramadan. If the engagement is monthly, the maximum is 6 hours per day, and the hourly minimum contract is 8 hours

Duties of Staff Members

Staff Members shall only be permitted to provide the following services to any Client:
For the avoidance of doubt, Staff Members shall not be permitted to and must not be requested to carry out any of the following duties and tasks:

External Building Cleaning/ rope access/Vehicle.
Driving of any vehicles (Unless holding UAE Driver License approved by MOHRE)
Collection of children, pets or family members/friends either by vehicle
Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.
administer all/any medicines, prescribed drugs, assist directly or indirectly in all or any intravenous medicines, saline’s etc, or be responsible for all/any operational lifesaving/life - support equipment for the patient at home.

Where it is found that any Staff Members have been forced to or have undertaken any of the above duties referred to in clause 6.3 then the Company reserves the right to suspend/ and terminate all Services and the Client shall be responsible for and shall indemnify the Company for any loss or damage suffered as a result of such breaches.

Duties of the Client

The Client shall ensure that they notify the Company via the Email of the requirements for access and security passes and similar to allow the Company to keep full details of such matters on their Client file. ondemand@housekeepingco.com

The Client must ensure that all service charges, Utility charges maintenance fees, community fees or otherwise are paid up to date so as to ensure that the Staff Member does not experience any difficulties in gaining access to the community or building within which the Client’s property is located. For the avoidance of doubt where any Staff Member(s) are unable to gain access to the Community/Building or the property of the Client for any of the foregoing reasons then the Client shall be liable in full for the Fee for the duration of time that such access is restricted or not possible and no deduction or set off shall be made.
The Client must ensure that the Staff Member is not left alone at any time at the property with any male individuals.( family, friends or service providers etc) The Company reserves the right without penalty to suspend the Services in the event that the Staff Member reports to the Company that she is alone at the property with a male individual(s). Such Services shall remain suspended until the working environment is once again satisfactory to the Company and the Staff Member.
The Client must provide at their own cost all cleaning equipment, cleaning products and any other tools, cloths or apparatus needed by the Staff Member in order to discharge their cleaning duties under this Agreement, unless the Client selects the Company’s material service.
For full-time Services (applicable for a minimum service of 8 hours per day), the Client shall be responsible to allocate 1 hour for the Staff Member’s lunch break and shall also be required to provide drinking water and ensure that the Staff Member has a dedicated rest/bathroom area.
When the Client is travelling on a long vacation (in the summer months for example) the Client must notify the Company of their proposed period of absence and whether they wish to retain the Staff Member to carry out Services during their absence or whether they intend to cancel this Agreement. For the avoidance of doubt should they choose to cancel the services under this Agreement then the provisions of clause 1.2 shall apply.
It is the responsibility of the Client to ensure that all valuables, jewellery, money and other such possessions are in a safe and secure custody as the Company, and the Staff Members shall not be liable for any damage or loss suffered in respect of the same.
Clients are responsible to inform staff members of all/ any security cameras in their household.

Accident/Injury/Medical Assistance

In the event of there being any breakages or damages to household items, clothes or personal items then such damage or loss shall be entirely the responsibility of the Client and must be covered by the Client’s household insurance. The Company and its affiliates, group and associate companies shall not be liable for any loss damage, claims, or other liability.

Governing Law

This Agreement shall be governed and construed in accordance with the laws in force in the Emirate of Dubai, UAE and the federal laws throughout the United Arab Emirates. In the event of any dispute arising out of this Agreement, its terms or applicability, then such dispute shall be referred to the exclusive jurisdiction of the Dubai Courts.
Federal Tax Authority, Taxes and Levies: The Client shall be obligated to pay all Federal and Local government charges, taxes, fees and levies that may be imposed now or in the future or back dated as demanded by the FTA for the operation/services of the Company.

Other Terms and Conditions (For Services Agreement and Use of the SITE)

It is the responsibility of the Client to ensure that all valuables, jewellery, money and other such possessions are in a safe and secure custody as the Company, and the staff member shall not be liable for any damage or loss suffered in respect of the same.
In the event of there being any breakages or damages to household items, clothes or personal items then such damage or loss shall be entirely the responsibility of the Client and must be covered by the Client’s household insurance. The Company and its affiliates, group and associate companies shall not be liable for any loss damage, claims, or other liability.
Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.

All and any enquiries, feedback, issues, complaints must be log on ondemand@housekeepingco.com

Complaints by the client in regard to the staff member/services provided must be made via email ondemand@housekeepingco.com
Efforts must be made by the client to “settle” the employee through the 30-Day Settling-In Program (www.tadbeer.me/30-days-settling-in-program) and to provide sufficient evidence that such has been achieved and understood by the employee. The client must provide work instructions to the employee each day as required.
SURCHARGES: The Client must provide access to the residential community and any gated communities.
Under this agreement clients are not permitted to make any offer of employment to the staff or encourage the staff member to break early employment contract with the company. Any client who directly engages staff members of terminating this agreement, shall be liable to pay fees of AED 30,000 to the company.

Limitation and Termination

As far as the law allows you agree to defend, indemnify and hold harmless The Company, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses (whether direct, indirect or consequential),, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your violation of any provision of these Terms; (ii) your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; or (iii) any claim that your Content caused damage to a third party. As far as the law allows, this defense and indemnification obligation will survive termination, modification or expiration of these Terms and your use of the Service and the Website.

Intellectual Property Rights

The materials on the Website, other than the user Content that you licensed under these Terms, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Materials”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to The Company, and are subject to copyright and other intellectual property rights under United Arab Emirates and foreign laws and international conventions. In connection with the Services, the Website may display certain intellectual property goods belonging to third parties. Use of these goods may be subject to license granted by third parties to The Company. You shall, in no event, reverse engineer, decompile, or disassemble such goods and nothing herein shall be construed to grant you any right in relation to such goods. Materials on the Website are provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited any other purposes whatsoever without the prior written consent of the respective owners. The Company reserves all rights not expressly granted herein to the Website and the Materials. You agree to not engage in the use, copying, or distribution of any of the Materials other than as expressly permitted herein, including any use, copying, or distribution of Materials of third parties obtained through the Website for any commercial purposes. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Materials or enforce limitations on use of the Website or the Materials therein. Content displayed on or through the Service is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws, other laws, and international conventions. Any reproduction, modification, creation of derivative works from or redistribution of the Website, the Materials, or the collective work or compilation is expressly prohibited. Copying or reproducing the Website, the Materials, or any portion thereof for further reproduction or redistribution is expressly prohibited.

Disclaimer

10.1 This Section has important legal consequences for you. In this section: – the legal responsibilities and liability of The Company are limited or excluded; – the rights or remedies you may have against The Company are limited or excluded; and – you take on risk, responsibilities and liability. There are things that may go wrong when using the Website and/or the Service, including what is listed in this Section. The Company is not responsible (liable) for anything that goes wrong, including what is listed in this Section. You use the Website and the Service knowing and accepting that these things can go wrong and that there are risks.
AS FAR AS THE LAW ALLOWS, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE WEBSITE AND THE SERVICE IS ENTIRELY AT YOUR OWN RISK AND THAT THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, The Company, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE THEREOF. The Company MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY THIRD PARTY WEBSITES LINKED TO THE WEBSITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE AND SERVICE, (III) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, COMMUNICATED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE OR THE SERVICE. The Company DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND The Company WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND/OR OTHER USERS AND/OR THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. AS FAR AS THE LAW ALLOWS, AND SUBJECT TO SECTION 19, IN NO EVENT SHALL The Company, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF The Company HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE OR THE SERVICE, INCLUDING WITHOUT LIMITATION WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE OR THE SERVICE, FROM INABILITY TO USE THE WEBSITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE SERVICE, (iv) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (v) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE AND SERVICE, (vi) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (vii) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (viii) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, (ix) ANY ERRORS OR OMISSIONS IN ANY CONTENT, (x) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, COMMUNICATED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE OR THE SERVICE. SUCH LIMITATION OF LIABILITY SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION, OPINIONS OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE SITE The Company.THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. AS FAR AS THE LAW ALLOWS, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT The Company SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. The Company MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE WEBSITE IS APPROPRIATE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE WEBSITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

LIMITATION OF LIABILITY

IN NO EVENT SHALL The Company, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF Housekeeping Co LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE OR THE SERVICE, INCLUDING WITHOUT LIMITATION WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE OR THE SERVICE, FROM INABILITY TO USE THE WEBSITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE SERVICE. SUCH LIMITATION OF LIABILITY SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION, OPINIONS OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE www.housekeepingco.com; www.tadbeer.me or www.tadbeervisa.com domain SITES. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT The Company SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. This website is controlled and offered by Housekeeping Co LLC, Housekeeping Institute and Housekeeping Domestics Workers Services LLC from its facilities in the Dubai, United Arab Emirates. The Company makes no representations or warranties that the Website is appropriate for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and risk and are responsible for compliance with local law.

Your Use of The Site

12.1 Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Agreement and you agree that you will not:

Use the Site for any fraudulent or unlawful purpose;

Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;

Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;

Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;

Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site;

Frame or mirror any part of the Site without our express prior written consent;

Create a database by systematically downloading and storing Site content;

Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service.

The Company reserve the right to revoke these exceptions either generally or in specific instances.